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Health & Wellbeing Policy & Measures

We are thrilled to announce the re-opening of Auberge and Spa Nordique Beaux Rêves and are excited to welcome back our guests. After 3 months of very uncertain and challenging times, we all deserve a relaxing getaway.

During this imposed hiatus, our team has been very busy as we recognized that many things will need to change in order that our guests will feel comfortable to discover us for the first time or return to our nordic spa. Learn more about our Nordic Spa…Reimagined, but more importantly about the many health and well-being measures to reassure our guests.

Reservations

  1. In an effort to reduce unnecessary contact and create a touchless experience, guests are now required to make a reservation either online or by phone for all our services; walk-ins are no longer accepted.
  2. Guests are required to confirm that they are in good health upon arrival.
  3. Cancellations will be accepted up to 48 hours prior to your reservation date for health reasons.

Arrival & Check-in Process

  1. We have implemented a well-coordinated check- time, so as to limit the number of guests arriving at any one time.
  2. All guests will be required to complete a health checklist prior to gaining access to the premises. We reserve the right to refuse entry to guests exhibiting symptoms of illness of any kind.
  3. Upon arrival, guests will be requested to use the gel sanitizers that are available at the reception area before completing the self-check-in process.
  4. Tablets will be available in the lobby to complete the check-in process for both the day spa guests as well as the accommodation guests.
  5. Once you have checked-in we invite you to view our Welcome video, for you to learn more about all the facilities, the recommended usage or operation of each station, the cleaning procedures and our spa policies.

Physical Distancing

  1. To help us maintain physical distancing measures on site, please arrive a maximum of 15 minutes early for your day spa reservation time or massage appointment. Guests who arrive more than 15 minutes early will kindly be asked to wait in the parking lot.
  2. Site occupancy has been reduced to allow guests to maintain physical distancing.
  3. Social distancing measures are to be followed at all times. Keep 2 metres away from others when moving around the resort or waiting in line.
  4. Signs have been installed in some strategic places to direct traffic and remind people of social distancing guidelines and the health measures that have been put in place.
  5. Signs have also been installed at each station that specify the maximum number of people allowed at each station at any given time and the recommended time to spend at the station.
  6. Reservation schedules have been coordinated to better control the flow of guests checking in at any given moment.
  7. The maximum capacity of each of our stations has been determined and will be actively monitored. Our staff will ensure that our guests respect these maximums and that guests move from one station to another in a timely manner, while maintaining social distancing protocols.

Cleaning Procedures

  1. We have installed protective barriers at the reception desk.
  2. Contactless check-in tablets have been installed.
  3. We have created a Welcome video, for you to familiarize yourself with our facility instead of providing tours.
  4. Guests who are staying at the Inn are requested to change in their rooms, if possible, to minimize the number of people in our locker rooms.
  5. Our buffet breakfasts are no longer offered; Our overnight guests will now enjoy their breakfast in the comfort of their own rooms, on their balconies or by the river.
  6. Breakfast baskets will be delivered to each room at a specified time slot.
  7. Personal towels are no longer permitted.
  8. We favor advance payment online. Otherwise we prefer payment by debit, credit or gift card, although cash will be accepted.

Hygiene Measures

  1. The use of a mask is required at all times inside our buildings, including the saunas. However, it is not mandatory to wear it outside.
  2. A hand-washing station has been installed in the lower level of the main building.
  3. All guests must shower prior to entering the spa facilities.
  4. Signage indicating best hand washing practices has been installed in the relevant areas.
  5. For all stations where you are able to sit and relax, we respectfully request that you place your towel on the bench or chair before being seated.
  6. If you have booked a massage and are staying at our inn, your massage will now be done in the comfort of your own room or balcony.

Reducing Contact

  1. A protocol for the arrival of team members has been initiated (declaration of health status, temperature).
  2. A team member who reports to work with symptoms of illness will be sent home.
  3. It is mandatory to wash their hands upon entering our facility and after each interaction with clients.
  4. An online training session on proper cleaning procedures for our rooms and facilities has been put in place.

Measures Implemented for our Team Members

  1. A protocol for the arrival of team members has been initiated (declaration of health status, temperature).
  2. A team member who reports to work with symptoms of illness will be sent home.
  3. It is mandatory to wash their hands upon entering our facility and after each interaction with clients.
  4. An online training session on proper cleaning procedures for our rooms and facilities has been put in place.

Rest assured that we continue to follow the recommendations of the Quebec Public Health Minister and the CNESST and trust that you will find the measures that we have implemented satisfactory. Should you have any additional questions or concerns, we invite you to call us at (514) 316-7808. It will be our pleasure to welcome you to Auberge and Spa Nordique Beaux Rêves for a well-deserved getaway away from the city.

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